FAQS

It is recommended that the gap does not exceed 15mm. If the gap is 15mm or more, the 5mm Fantom packer, which can be bought from the website must be installed between the door and the striker plate. This packer is specially designed to bring the striker plate down to an acceptable gap and still allow the magnet to sit down on top of the striker plate ensuring normal function.
The clear sleeve comes standard in the packet. This option allows the flooring surface to show through and almost makes Fantom invisible. This is by far the most popular choice. If you prefer to make a feature out of Fantom and make it stand out, then we offer White and Black which can be ordered on site.
Absolutely! Double doors have an operable door that is walked through and a stationary door that is traditionally held in position by face mounted drop bolts but can also be opened when desired. You can now use the fully concealed Fantom above and below the door instead of the face mounted drop bolts. This means you will have the feature clear sleeves on the floor instead of the metal cover plate for the drop bolts, and when the door is held in its position, Fantom is fully concealed. But best of all, when you want to open both doors, it’s just a gentle push to release, and then a gentle push back to re-engage. Great for tall doors to avoid reaching up to the top drop bolt! When it comes to opening either door, you can use Fantom as normal to stop the door and hold it open.
Yes! We have a new specially designed striker plate without a turn down lip especially for pivot doors. This allows the door to be held in position but also allows the door to slide off in both directions. If desired, you can have multiple Fantoms to create different hold open positions. You can order the pivot striker from the website or buy it from stockists.
Yes it will, but you will have to adapt the frame to suit. When you look under an aluminium door the extrusion is hollow. This needs to filled with timber, (preferably treated) only where you want to install the magnet. Can be tight fit and glued in place, or you can screw through the face to hold this in place. From here it is a normal installation.
Yes it will. The magnet is strong enough to withstand the gentle initial pull of a door closer. If however it doesn’t, you should be able to set or adjust the closer to reduce the initial pull.
Yes, If you use the ‘pivot’ striker which has no turn down lip, you can hold the door open in any location and then the door can continue to push past location when desired.
Very little, and really depends where it is installed. For normal installations there will be no need for any maintenance. If it is installed in areas where exposure to high levels of dust, (like outdoor areas or decks) or some liquid compounds, (like found in pubs/bars and factories) then it may be necessary to remove pin from sleeve and give it a wipe over and dry off and place it back in sleeve.
This is easy! Simply swing door slowly towards the sleeve. As you get close to the sleeve you will see the pin start to rise out of the sleeve. Keeping the door there slide your finger under and put some sideways pressure on the pin. Move the door away and pull pin out! Simple.
No troubles, this will not affect the function of Fantom at all. Just install as normal. The pin will still fire at the same speed and stop the door and the hold open strength will not change.
Yes there is. There is a lifetime full replacement warranty. If installed correctly, Fantom will continue to function correctly for life.
It is an N33 Neodymium rare earth magnet. It pulls the pin out of the ground in 2/25ths of a sec. Once it is in the hold open position, it will hold your door there against the strongest of through drafts. It does this by working in conjunction with our patented ‘dimple and lip combination’.
A standard 14mm hole in the floor 50mm deep.
In short pile carpet – Absolutely. It is suited to short pile carpet as you can push the sleeve down into the sub-floor to get good bearing without going to deep into the carpet pile. Long/deep pile carpet is harder and not advised due to the gap created between the door and the sleeve. ( Because the door needs to flow over the carpet and the floor sleeve has to push deep into the pile. More than likely this will create a gap of more than 15mm max recommended.) IMPORTANT – When installing into carpet, you need to punch or cut away the area of carpet you are about to drill to remove the carpet pile. If you don’t, the carpet will wrap around your drill bit and will cause a run in your flooring. If you don’t have a carpet punch, you can use a Stanley knife or small chisel.
No, The pin should only ever lift out of the sleeve by 15mm maximum so there is no need to ever have longer pins. With large gaps between the door and the floor, the door components are required to be packed down closer to the floor. We provide a 5mm packer that can be bought from the website or stockists.
We recommend 1 packer only. This means a 20mm gap under your door will reduce down to less than 15mm which is where you want to be. If your gaps are bigger than that, than Fantom will not be suitable for this situation.